Telephone Interpretation Aids Call Centers in Accommodating the Diverse American Population: Offering services, general information or perhaps guidance on how to use a product are just a few of the services call centers and customer support lines provide. Examples of call centers are poison control, suicide helplines, businesses selling services or products as well as…
Bridging Language Gaps: The growth in diversity has made language barriers a common challenge for English speaking as well as non-English speaking individuals living in the United States. Bridging language gaps and ensuring communication is facilitated is important in order to provide healthcare, legal advice and various other services to mainstream American society. It’s best…
Providing Interpretation Services is the Law: Complaints over the quality of sign language interpretation provided for deaf patients has the University of Vermont Medical Center scrambling to find solutions to strengthen their offerings. Patients complained the equipment used for video remote interpretation (VRI) consistently does not work and staff at the hospital are not properly…
Seeking Asylum, Evaluating Your Past to Determine Your Future: War, poverty, abuse, displacement and the fear of danger are all reasons for which emigrants flee their mother lands searching for asylum in foreign countries. Asylum is the protection granted by a nation to someone who has left their native country as a political refugee. Obtaining…
Officers Are Facing Language Barriers Regularly in Communities Across the United States: In Staten Island, New York, Arlet Macareno’s niece found her lying at the bottom of the stairs, badly injured from a domestic violence encounter. 911 was called and when police arrived at the home, Ms. Macareno tried her best to tell the officers…
There’s a Shortage of Court Interpreters Who Speak Indigenous Languages: Illinois immigration courts are falling short at providing professional court interpreters who speak an indigenous Mayan language called Q’anjob’al. The language is spoken by close to 550 people in the Champaign-Urbana area. The National Immigrant Justice Center, reported an increase in Q’anjob’al speaking immigrants over…
Transcreation Success: If your company is interested in expanding internationally or perhaps targeting culturally diverse domestic markets, you have probably come across the term transcreation. Transcreation is a language service helping companies gain attention from diverse consumer markets by linguistically, culturally and emotionally appealing to their senses. Creating and adapting a marketing message that transcends…
Poor Translation Has The Chinese Pharmaceutical Industry Updating Nation Wide Requirements: A Chinese pharmaceutical company, based in the Guangdong Province, was issued a warning letter from the US Food and Drug Administration (FDA) for improperly translating a drug label. The letter stated the Guangdong Zhanjiang Jimin Pharmaceutical Co. violated regulations when it labeled an over-the-counter…
A Continuation of, Translation Requires Precision; Translating Pharmaceutical Content (Part One): When marketing pharmaceutical products to international audiences, stages one through six of the drug development process must be completed in order for the product to thrive in a foreign market. During stages one through three, the drug is developed and studied to find…
Australia Sets New Standards for Translators and Interpreters: The National Accreditation Authority for Translators and Interpreters (NAATI), a company jointly owned by the nine governments of Australia, has made acute changes to the current accreditation system for professional translators and interpreters. A system in place for the past 40 years, will be replaced January 2018,…