video remote interpreting

Language Services For Every Situation:

Language service providers strategically design language solutions that allow interpreters to facilitate communication regardless of the language or your location in the world. Everyday, limited English proficient (LEP) patients are placed in situations during appointments where they are unable to effectively express themselves. Its during these times that they would greatly benefit from interpretation services such as telephone or video remote interpretation (VRI) in order to effectively communicate. Every facility that schedules appointments should have a professional working relationship with a reputable language service provider. Language barriers in America are just a way of life due to the diversity of our culture, however it is just as important to provide LEP patients with the same quality of patient care that you would provide an English speaking patient.  

Poor patient care and misunderstandings due to language are easily overcome, there are solutions that can help your facility take care of frustrating language barriers. Telephone interpretation and video remote interpretation services are giving LEP patients a voice and a chance to communicate to their providers what is wrong with them as well as what their major concerns are. Going to the doctor’s office to receive test results or attending a counseling session for LEP patients can be an easy and smooth process when you incorporate the right interpretation service into the mix.

Telephone Interpretation:

Telephone interpretation is comparable to on-site interpretation, however the visual aspect that is present during on-site interpretation is missing. This may be a very important component for some interpretation settings but for everyday appointments such as getting your cholesterol checked or going to a brief follow up, telephone interpretation is perfect. It is extremely easy to set up an interpretation session over the phone using Niki’s Int’l Ltd.’s telephone interpretation services. Telephone interpretation sessions can be pre-scheduled or you can use the service immediately if needed. Telephone interpreting is very effective for situations when you have an LEP patient who needs immediate attention or when you have a relatively simple dialogue that you need to engage in quickly and efficiently.

Telephone interpretation is extremely helpful in situations where you’re dealing with remote locations and don’t have access to an on-site interpreter or if a low demand language combination is needed. If your facility provides medical appointments of any type it is imperative that you avoid the hassle and frustration caused by languages barriers and partner with Niki’s Int’l Ltd., who is dedicated to quality and professionalism to ensure that your clients experience seamless communication with their telephone interpretation services. Niki’s Int’l Ltd. understands the urgency that is sometimes associated with telephone interpreting services, and they guarantee that their telephone interpreters are available to connect with you at any time of the day or night with only a short wait.

Video Remote Interpretation (VRI):

Technology has allowed the language service industry the ability to provide video remote interpretation services that are even more comparable to on-site interpretation services. All you need is a computer, phone or tablet and an internet connection and you can be in the virtual presence of a professional interpreter. Video remote interpretation (VRI) is a video telecommunication service that uses a sophisticated web-based platform to provide sign language or spoken language interpreting services. VRI is the only other service other than on-site interpretation that allows access to sign language interpretation due to the visual aspect that VRI provides. Perhaps you are giving an eye exam to a deaf individual out in the middle of Montana, and there may be a shortage of America Sign Language interpreters in that region, don’t fret, VRI can help you communicate with your patient effectively. Complying with the language service requirements of the American’s with Disabilities Act can be difficult, but through the use of Niki’s Int’l Ltd.’s user-friendly online portal, their clients can access VRI sessions for on demand or pre-schedule services that can help you maintain compliance.

VRI is an extremely cost effective interpretation solution due to the fact that you are only paying for the time you spend with the interpreter. When using VRI you are also saving money by not paying for the incidental expenses that you may normally pay for when using an on-site interpreter. Niki’s Int’l Ltd. understands video remote interpreting may be needed in emergency situations so they guarantee that their video remote interpreters are available to connect with you and your patient in five minutes or less for on-demand service. Next time an LEP patient drops by the doctor’s office with flu symptoms or needs to get a vaccination, call Niki’s Int’l Ltd., they will allow you access to a VRI session that will facilitate communication between you and your LEP patient in a hassle free, cost-effective way. For more information on when you’re required to provide an interpreter you can visit these resources provided by or

Facilities Where Interpretation Services Should be Offered:

  • Various Doctors Offices (Primary Care Physicians & Specialists)
  • Hospitals
  • Dental Offices
  • Counseling or Mental Health Facilities
  • Emergency Rooms
  • Urgent Care Facilities
  • Screening & Diagnostic Labs
  • Call Centers and Hotlines
  • Poison Control Call Centers
  • Insurance Companies
  • Pediatric Care Facilities
  • Ophthalmologist Offices
  • Abuse or Suicidal Hotlines

If you’re seeing and treating LEP patients in your facility, don’t forget about telephone interpretation and video remote interpretation services. Both language services are very beneficial and can offer the patient and provider an understanding of one another through the use of an interpreter. It is important in any situation to understand the information that a patient is trying to provide, don’t allow a miscommunication to get in the way of providing quality patient care, especially when there are interpretation solutions that are designed to handle language barriers faced during everyday appointments.

Niki’s Int’l Ltd. is a WBENC-Certified Women Business Enterprise with 20 years of language service experience. A global network of highly skilled interpreters and translators are available 24 hours a day, 7 days a week for on-site, telephonic and video remote interpretation services. Our linguists are available in over 350 languages and dialects, and our network includes certified interpreters and translators. Our work is guaranteed with a $1 Million Errors & Omissions policy, so that you can be confident that your project will be completed with the highest level of quality and professionalism within the field. For more information contact us at 1-877-567-8449 or visit our website at

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