telephone interpretation

Telephone Interpretation is an Invaluable Service to Our Society

Telephone interpretation allows people who are not able to understand one another due to a language barrier the ability to connect and communicate through a live interpreter via the telephone. This specific language service is very affordable, convenient, and it  allows you to connect with an interpreter within minutes of needing the service. These immeasurable benefits make telephone interpretation a valued service to many businesses and organizations spanning across our communities and country. To illustrate, there are more than 37 million Spanish speaking people living in America and that number is rapidly increasing due to immigration and population growth. America is home to a variety of cultures and languages and it is inevitable that with our culturally diverse population, that the limited English proficient (LEP) individuals living here will need language services to survive in a land where they do not yet speak the language. Healthcare facilities, legal offices and law enforcement organizations are all facets of our community that utilize telephone interpretation services in order to communicate efficiently with LEP individuals.

Exclusive Benefits of Telephone Interpretation

Perhaps a short meeting is held to confirm information for a refugee who is in a resettling program or a call that a doctor’s office needs to make to an LEP patient to confirm an appointment, telephone interpretation is a reliable and fast service that will allow you to facilitate communication with LEP individuals in a costly manner. Interpretation over the phone is oftentimes much cheaper than on-site interpretation because you are only paying for the actual time you spend on the phone with the interpreter. Another reason in which telephone interpretation saves your company or organization money is because you are not held responsible for paying the interpreter for gas used and mileage accrued.

Telephone interpretation is an extraordinary language service that is truly convenient because it allows remote regions access to much needed interpretation services and it also allows people who speak low demand languages access to professional interpreters with that specific language skill. Telephone interpretation is great for emergency situations when a fast connection with an interpreter needs to be made. Language service provider’s such as Niki’s Int’l Ltd., guarantees that their telephone interpreters are available to connect with you in a matter of minutes, any time you call for telephone interpretation services.

Telephone Interpretation Helps Your Business or Organization Grow Through:

  • Building LEP Satisfaction and Ease of Mind
  • Reduces Stress and Staff Frustration
  • Reduce Spending on Added On-site Interpretation Costs
  • Improves Efficiency
  • Increases Productivity
  • Allows for Compliance with State and Federal Laws and Regulations

The Best Times to Utilize Telephone Interpretation Services

The need for telephone interpretation starts when a limited English proficient individual enters into a situation in which they need to communicate but are not able to, due to a language barrier being present. When an interpreter is needed but not available for on-site interpretation the next best option to avoid any miscommunication is to use a telephone interpretation service. Bilingual staff or family members may be able to help with some aspects of interpretation but this is not a reliable method of communicating with an LEP client or patient. The only way to ensure you are receiving an accurate and precise interpretation is to incorporate the aid of a telephone interpreter in order to avoid costly and possibly detrimental medical mistakes due to communication errors and language barriers.

Often times cultural beliefs or religious backgrounds make an individual feel uncomfortable with having an interpreter present, this would be an ideal situation to use a telephone interpreter, they will still be able to facilitate communication while respecting the LEP person’s beliefs. Another great aspect that telephone interpretation offers is that it can be used to connect people all over the world in real time, despite the time zone that you’re in or what hour of the day it is, there will always be an interpreter available to assist you with your communication needs.

Telephone interpretation services are very beneficial to use when small conversations need to happen or simple questions need to be asked. For example, a medical provider may need to confirm an appointment, provide test results or gather insurance information, these are simple conversations that need to take place but don’t necessarily need a full on-site interpretation. Telephone interpretation is ideal for law enforcement officers who may work in an area of town that is predominantly inhabited by a local foreign population. The officer may be called out to a home because of a break in and needs the assistance of a telephone interpreter in order to understand all of the details that the LEP person needs to provide. Arrests are made at all hours of the day and night, if the person arrested does not speak English they need the aid of a telephone interpreter who will be able to help the LEP individual understand the conditions of the situation and possibly how to post bail. Telephone interpretation services are very useful in this day and age and can really be quite cost effective if you are in regular need of interpretation services. Having this service at your disposal can eliminate situations where language barriers get in the way of day to day communication with LEP clients, customers or patients.

Business and Organizations That Benefit From Telephone Interpretation Services:

  • Law Firms
  • Court Systems
  • Medical and Healthcare Facilities
  • Dental Offices
  • School Districts and Academic Institutions
  • Insurance Companies
  • Government Organizations
  • Jails, Magistrates and Law Enforcement Officers

Telephone interpreting is very effective for situations when you have an LEP individual who needs immediate attention or when you have a relatively simple dialogue that you need to engage in quickly and efficiently. If your business or organization is in need of telephone interpretation services periodically or on a regular basis, contact Niki’s Int’l Ltd., they are dedicated to quality and professionalism in order to ensure that their clients experience seamless communication through their telephone interpretation services.  

Niki’s Int’l Ltd. is a WBENC-Certified Women Business Enterprise with 20 years of language service experience. A global network of highly skilled translators and interpreters are available 24 hours a day, 7 days a week for on-site, telephonic and video remote interpretation services. Our linguists are available in over 350 languages and dialects, and our network includes certified translators and interpreters. Our work is guaranteed with a $1 Million Errors & Omissions policy, so that you can be confident that your project will be completed with the highest level of quality and professionalism within the field. For more information contact us at 1-877-567-8449 or visit our website at www.nilservices.com.