language

A High Demand for Professional Interpreters:

Utilizing professional interpretation services has become an everyday occurrence due to the increase in linguistic and cultural diversity within American communities. Whether you’re interacting, selling to or providing services to limited English proficient (LEP) individuals, it’s important to ensure effective and accurate communication is being facilitated. The only way to ensure a successful interpretation session is to hire a professional language service company (LSC) who can supply you with an interpreter who is best fit for your project as well as a variety of interpretation service options sure to accommodate your language needs. If your place of business consistently utilizes interpretation services, it’s a great idea to incorporate the proper equipment and set up as well as take the time to educate staff on how to easily and quickly access an interpreter. Anticipating your needs and becoming fully educated in the process of accessing an interpreter will create an environment prepared to handle language barriers that disrupt and impede communication.

Over-The-Phone (OPI) Interpretation:

OPI is a wonderful interpretation solution to incorporate into your arsenal of services used to aid in breaking down language barriers. OPI is best used for making quick calls to confirm an appointment or to collect a bit of information needed or for simple exchanges that need to take place but do not need the formal provision of an on-site interpreter. Using OPI significantly saves on time and the money you spend on interpretation services due to the fact you’re only paying for the time you spend on the phone with the interpreter. You’re not held responsible for paying some of the costs sometimes associated with on-site interpretation such as a minimum hourly requirement or the mileage accrued and gas used during the interpreters travel time. Many doctors offices, hospitals and legal offices utilize OPI to help them better accommodate their LEP patients and clients.  

If OPI is a service regularly used in your place of business it’s important to ensure your staff is confident in accessing interpreters over the phone and that they have all the necessary requirements to make the process smooth and stress free. Dealing with language barriers already puts a damper on

any interaction, reducing obstacles that can stand in the way of communication aids in producing an accurate and successful exchange.

How to Develop Easy Access to OPI Services:

Oftentimes companies will partner with a professional LSC in order to gain access to qualified interpreters for pre-scheduled or on-demand OPI appointments. Once you’ve partnered with a LSC all you have to do in order to connect with an interpreter via the telephone is call the provided number, select the language and dialect needed and within minutes you are connected with a qualified interpreter. The best way to ensure ease of access is to make sure every employee has the phone number needed to contact the LSC’s OPI portal. Setting aside time to go over and learn the steps needed to take in order to connect with an interpreter, allows your employees to feel confident in using the service on their own. When a person understands a process and is educated on the steps in which to take, they are more likely to utilize the service when faced with a language barrier.  

Video Remote Interpreting (VRI):

Video remote interpreting (VRI) is a remote language service that uses telecommunication software to connect people who are in need of an interpreter via the internet. This easy to use and cost effective language solution is being accessed in various places such as hospitals, medical offices, mental health facilities, higher education settings, court systems as well as in business settings. VRI keeps the visual aspects such as facial expressions, body language and visual cues intact, creating a superior platform that can be used for remote sign language interpretation. VRI can be used as a pre-scheduled or on-demand service with little to no wait time. This innovative language service is extremely cost effective because you’re only paying for the time spent with the interpreter.

How to Develop Easy Access to VRI Services:

When incorporating the usage of VRI into your place of business all you need is a stable internet connection with sufficient bandwidth and a computer, smartphone or tablet. Again, partnering with a professional LSC is the best way to gain access to qualified interpreters via VRI. Perhaps you set up a VRI station that is fully equipped with everything you need or invest in a VRI cart which is basically a cart with wheels and attached to the top is a tablet that allows for a portable VRI station. Once your station is determined, you need to educate employees on how to easily access interpreters through a user-friendly VRI portal located on your LSC’s website. Once logged in you can select your language and dialect and be connected with a qualified interpreter in a matter of minutes.

Convenience is a luxury in which every business, organization or facility craves to incorporate into their everyday dealings. When a service is user-friendly, stress free and easily accessible it’s more likely to be used on a regular basis. If you’re interested in developing a seamless connection to professional interpreters through the use of OPI or VRI, contact Niki’s Int’l Ltd., a LSC willing to accommodate all your language needs.

Niki’s Int’l Ltd. is a WBENC-Certified Women Business Enterprise with 20 years of language service experience. A global network of highly skilled interpreters and translators are available 24 hours a day, 7 days a week for on-site, telephonic and video remote interpretation services. Our linguists are available in over 350 languages and dialects, and our network includes certified interpreters and translators. Our work is guaranteed with a $1 Million Errors & Omissions policy, so that you can be confident that your project will be completed with the highest level of quality and professionalism within the field. For more information contact us at 1-877-567-8449 or visit our website at www.nilservices.com.

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