Modern Diverse Clients Are in Need of Professional Interpretation and Translation Services:

The financial service industry is at the forefront of developing and creating new avenues of revenue by providing services to the rapidly growing multicultural consumer markets thriving in America. Banks, mortgage lenders, investment management firms, credit unions, credit card companies, and any other financial institution should take advantage of the multiple language services that can aid in attracting and servicing diverse clientele. Allowing limited English proficient (LEP) clients the ability to understand the financial information provided to them is the first step in obtaining their business and accommodating their needs. With the incorporation of language services, financial institutions can build relationships with diverse clients and offer financial advice, aid, and services in a language their clients can understand. Everyone utilizes financial services regardless of the language they speak, making interpretation and translation accommodations for LEP clients can allow your financial institution to grow and prosper in new untapped markets.

What is Gained By Investing in Interpretation and Translation services:

  • Utilizing interpretation and translation services helps your financial institution to provide services to diverse consumer markets in their native language. This allows for people to actually understand the complex information at hand and utilize your services over others who do not offer interpretation and translation services.
  • Investing in professional interpretation and translation services allows your financial institution to gain new customers by expanding into diverse markets and appealing to them by providing language accommodations.
  • The use of interpretation services allows for a more efficient and productive bilingual customer service phone call. Using over-the-phone (OPI) interpretation services allows you to connect to an interpreter for pre-scheduled or on-demand appointments with little to no wait time. OPI is a wonderful aid when clients call to simply pay a bill or dispute a charge for example.
  • The use of professional interpretation and translation services creates a higher customer satisfaction and improves customer experience which increases retention rates.
  • Having commonly used documents translated and kept on hand for LEP clients aids in providing clarity and understanding, it saves time by having the information already translated and it allows LEP clients to feel secure with their choice to use your financial services.

Financial Documentation In Need of Translation:

  • Bank or Financial Institutions Website (Website Localization)
  • Financial Statements
  • Contracts
  • Marketing Brochures
  • Loan Information
  • Credit Information
  • Banking & Account Statements
  • Fiscal Revenue Reports
  • Mortgage Terms, Conditions & Contacts
  • Annual Reports
  • Application Forms
  • Audit Reports
  • Investment Reports
  • Disclosure Agreements
  • Shareholder Information
  • Balance Sheets
  • Compliance Documents

OPI and VRI Interpretation Services for Financial Institutions:

Interpretation services are an invaluable solution when accommodating LEP clients. As stated previously, OPI is a great remote language solution to use if there is a quick exchange of information at hand. It can be a great resource for banks who service large LEP communities on a daily basis. Video remote interpreting (VRI) is another remote interpretation solution, used as a platform for spoken as well as sign language interpretation services. VRI keeps the audio as well as visual aspects of an interpretation session intact as to ensure accuracy on all accords. If a subject is serious in matter or if you need the aid of a sign language interpreter, VRI can connect you to a professional and experienced interpreter able to aid you will all your language needs. Whether it be conference calls or client meetings, interpretation services are a vital means of bridging language barriers and allowing all parties involved the necessity of being not the same page.  

Providing interpretation and translation services for banking and financial institutions can have it’s complexities, however, partnering with a professional language service company (LSC) can allow you to meet the needs of the valued LEP clients you’re doing business with on a daily basis. Niki’s Int’l Ltd. is a reputable LSC who excels in providing interpretation and translation services tailored to fit any language need or requirement. All translators and interpreters provided through Niki’s Int’l Ltd. are qualified, highly trained and experienced, which allows for the highest level of professionalism and accuracy within the language service industry. All linguists operate within a strict code of ethics and abide by quality control guidelines to ensure all projects are not only accurate but kept confidential and delivered on time. If you’re interested in providing interpretation and translation services to aid in accommodating the LEP clients your financial institution services, contact Niki’s Int’l Ltd. to gain access to professional translators and interpreters today.  

Niki’s Int’l Ltd. is a WBENC-Certified Women Business Enterprise with 20 years of language service experience. A global network of highly skilled interpreters and translators are available 24 hours a day, 7 days a week for on-site, telephonic and video remote interpretation services. Our linguists are available in over 350 languages and dialects, and our network includes certified interpreters and translators. Our work is guaranteed with a $1 Million Errors & Omissions policy, so that you can be confident that your project will be completed with the highest level of quality and professionalism within the field. For more information contact us at 1-877-567-8449 or visit our website at


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