video remote interpretation

The Basics of Professional Interpretation Services:

Interpretation is the facilitation of signed or spoken language communication used when people want to correspond with one another but speak different languages. Professional interpreters render the message from the source language into the target language while skillfully preserving the content, intent and tone of the message. Interpretation helps people understand a situation or information being provided to them, it’s the job of an interpreter to ensure information is provided accurately and void of any mistakes. This is a large responsibility, therefore a significant amount of education, training and related experience is required to ensure an interpreter is capable to complete the rigors of the job.

Interpretation can be used in one of two forms, consecutive or simultaneous. Consecutive interpretation is when an individual speaks for a short amount of time and then the interpreter interprets the information once the speaker is finished speaking. This goes back and forth until the conversation is over, this back and forth tends to extend the amount of time used during an interpretation session. Simultaneous interpretation is when the interpreter is performing the interpretation while the speaker is speaking. Simultaneous interpretation allows for a conversion of what is being said in real time.

Interpretation is an invaluable service within our diverse communities, without it many people would suffer at the hands of a miscommunication caused by a language barrier. Miscommunication and poor interpretation regarding medical or legal circumstances can result in detrimental outcomes. Professional language service companies (LSC) have noticed the high demand and importance of interpretation services and have gone above and beyond to utilize the advancements in modern technology to aid in the provision of much needed interpretation services. The following is a breakdown of the various interpretation services offered through a partnership with a professional LSC.

On-Site Interpretation:

Onsite interpretation is considered the most effective form of interpretation because it’s conducted face-to-face. Having a professional onsite interpreter physically present allows individuals the advantage of not only hearing but seeing the interpreter. Having the ability to read body language and facial expressions aid in ensuring the interpretation is clear and accurate. The physical presence of an interpreter can make an individual feel calm and comfortable in a stressful situation, this is why when a subject is delicate, sensitive, emotionally challenging or serious in nature it’s best to enlist the aid of an on-site interpreter to ensure accuracy and understanding across the board.

Over-The-Phone (OPI) Interpretation:

OPI is a convenient way of using professional interpretation services when a short exchange of information needs to take place. If an appointment needs to be confirmed or a follow up call needs to be made, OPI is the best way to provide seamless communication in a hassle free way. OPI services can be pre-scheduled or accessed within minutes using the on-demand option. Interpreters are available in any language or dialect needed and can accommodate users in any location and in any time zone. OPI is extremely cost effective due to the fact it’s charged by the minute so you’re only paying for the time spent on the phone with the interpreter. OPI allows companies who have a high volume of non-English speaking customers or clients the ability to effectively communicate which results in positive interactions, a more efficient workflow and the development of valued client relationships.

Video Remote Interpreting (VRI):

VRI is a sophisticated online platform used for sign language or spoken language interpretation. VRI is user friendly and can be pre-scheduled or used on-demand with wait times as low as five minutes. This technologically advanced language service marries the face-to-face feature of on-site interpretation with the on-demand nature of over-the-phone interpretation. VRI is innovative because it’s the first remote interpretation service that can be used for sign language interpretation. This is providing endless communication opportunities and positive interactions in many different settings for Deaf community members. VRI is an invaluable solution for emergency situation where there is no time to wait on the arrival of an on-site interpreter. VRI carts are tablets connected to carts on wheels that can be rolled and moved from room to room with ease. A VRI cart can be brought in at the time of a patient’s arrival and a connection with an on-demand interpreter can be made within five minutes allowing information to begin to be collected. Time is critical, this is why VRI is such a great asset when language barriers are faced in emergency medical situations.

If you’re in need of interpretation services, please contact Niki’s Int’l Ltd., a language service company dedicated to providing accurate and professional interpretation services to all clients.

Niki’s Int’l Ltd. is a WBENC-Certified Women Business Enterprise with 20 years of language service experience. A global network of highly skilled interpreters and translators are available 24 hours a day, 7 days a week for on-site, telephonic and video remote interpretation services. Our linguists are available in over 350 languages and dialects, and our network includes certified interpreters and translators. Our work is guaranteed with a $1 Million Errors & Omissions policy, so that you can be confident that your project will be completed with the highest level of quality and professionalism within the field. For more information contact us at 1-877-567-8449 or visit our website at


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